If you are going to move on quickly, planning of selling the business or leaping to a different role or company (or selling the house), then perhaps the easiest path is for you. The technical debt accumulated is not your problem. If you want a solid business (or home) that you can be proud of for years, with ample fruit now and in the future thanks to careful orchard maintenance, then the $50 solution with additional effort may make more sense.
Many years ago I wrote an IT Operations manual which basically covered everything that kept me up at night, er I mean what I was responsible for. I’ve reused it a few times over the years and have had requests for it from former colleagues; thought perhaps I should make it publicly available. This isn’t as extensive as ITIL, but then, it isn’t as extensive as ITIL so you can be impressing your boss within a few hours.
Customer service used to be about providing the best solution you could for your customer. The best value for their dollar. You want repeat business, and you don’t want a bad reputation. Most of all, you want to know that you’ve dealt with them honestly. We all know it costs more to bring customers back then it does to keep them, so treat them right and assure them they made a wise decision doing business with you.
I figure I’ve been playing and working with computers for some 33 years now, about time I set up a blog and started keeping public notes about some of the issues and fun I’ve been experiencing. If you’re bored with this, go away. If you’re looking for a consultant, maybe knowing something about me will help you decide. Or not. Anyways it’s my dime here. First I guess introductions are in order, so okay one post for the past, the rest for the present and future.