Category: Uncategorized

Is the cost of privacy too high?

We struggle daily, trying to protect our privacy and our right to privacy, and for those of us in the tech industry we are also committed and trusted to protect the privacy of others. We have witnessed the consequences of those that chose to exploit opportunities of access to information. The quick rise of free […]

Happy New Year!

New year, new decade, new challenges, bring it on! Happy new year everyone! The 70’s brought (me) minis and micros, dialup bbs’s, ieee and byte magazine. 80’s brought PC’s, x.25 and serial networks, and timeshare. 90’s brought internet, PDA’s, the power of simulation, HTML, mosaic, Usenet everywhere, ITIL, Y2K, and search engines. 00’s brought SCADA […]

Data Models

Why do we encourage the creation, documentation and distribution of data models? From the perspective of a business user that does their daily job in areas such as customer service or operational support, they don’t care how the data is designed they just use the tools and expect it to work. If that is the […]

Craftsmanship, Science, or Commodity?

Now in my third decade of professional servitude to the Information Age, I look back with both fondness and sadness to the experiences, opportunities, accomplishments, and failures that I have been involved in or have observed from near and afar. Patterns which become evident over time and across domains can be enlightening, concerning and amusing […]

The Many Faces of Data Management

‘Data Management’ is a term often used with very different meaning within an organization. Examples include: to describe someone that receives a call and updates customer information; a team that provides data to automated systems; or a person working with the Enterprise Architect to design data usage. The diagram below illustrates the usual functions within […]

‘Low hanging fruit’ warning sign.

Occasionally I cross paths with folks that announce their approach to work or life is to pursue the ‘low hanging fruit’. In a business meeting, anyone using this term quickly identifies themselves as parasites — they expect others to put effort in so that they can reap the rewards. Or what may be worse, they […]

Why buy it for $20 when you can build it for $50?

If you are going to move on quickly, planning of selling the business or leaping to a different role or company (or selling the house), then perhaps the easiest path is for you.  The technical debt accumulated is not your problem.  If you want a solid business (or home) that you can be proud of […]

Operations Manual

Many years ago I wrote an IT Operations manual which basically covered everything that kept me up at night, er I mean what I was responsible for.   I’ve reused it a few times over the years and have had requests for it from former colleagues; thought perhaps I should make it publicly available. This isn’t […]

Customer Service?

Customer service used to be about providing the best solution you could for your customer. The best value for their dollar. You want repeat business, and you don’t want a bad reputation. Most of all, you want to know that you’ve dealt with them honestly.  We all know it costs more to bring customers back […]